But 37signals are just neglecting their customers
There’s been a bit of a spat between 37signals and Get Satisfaction today, after Mike Stanley took offence at Get Satisfaction’s efforts to get companies to take notice of their customers. I really admire Get Satisfaction for the way it sort of shames companies who don’t provide good customer service. I’ve never experienced 37signals’ customer [...]
Read MoreThe internet will make you accountable for your actions
I wouldn’t normally advocate reading The Sun, but as much as it pains me to do so I need to make a point. A woman has apparently initiated divorce proceedings against her husband after spotting his car outside another woman’s house, on Google Street View. “Top media laywer Mark Stephens” was quoted saying, “I suspect [...]
Read MoreHow MPs can use Twitter to their advantage
I’m pleased to say that my local government is pretty good at this whole internet thing. The Lichfield District Council web site should definitely be looked up to by other councils and they’re also on Twitter along with the tourism folks. But as recent talk has shown, some MPs don’t quite get social media and aren’t quite [...]
Read MoreGovernment asks for 2Mbps, Virgin offers 200Mbps
First, let’s forget those who don’t want broadband for a second and consider only those who have and use broadband services. I’ll keep this short. How can the UK Government possibly think that asking for 2Mbps in it’s preliminary Digital Britain report is anywhere near acceptable? Virgin, theoretically, can achieve 200Mbps with their fibre (aka [...]
Read MoreReasons to use Twitter: Real life user experience feedback
This is the first of (hopefully) many posts highlighting ways in which businesses can use Twitter. I’ll be trying to use examples whereever possible. First: Real-life user experience feedback. Frustration at Google AdSense led @tonypiper to tweet, Adsense has got very confusing recently. A great opportunity for the AdSense team at Google to get instant [...]
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